No Refund Policy

• Monthly subscription fees (Basic Plan: $121.88/mo, Pro Plan: $170.63/mo, Contractor Plan: $243.75/mo)

• Annual subscription fees (Basic Plan: $2,500 / Pro Plan: $3,500 / Contractor Plan: $5,000 per 24 months)
• Corporation Add-on fees ($200.00)
• Enterprise Add-on fees ($500.00)
• Upgrade fees between plans
• Any other fees charged for access to the Service

Once a subscription payment has been processed, it cannot be refunded for any reason, including:

• Change of mind or business needs
• Failure to use the Service
• Dissatisfaction with features or functionality
• Technical difficulties or user error
• Termination of your account by you or by us
• Downgrading to a lower-tier plan
• Business closure or changes in operations

• Cancellation mid-billing cycle: If you cancel your subscription partway through a monthly or annual billing period, you will not receive a refund for the unused portion of that period. You will retain access to the Service until the end of your current billing period.

• Downgrading plans: If you downgrade from a higher-tier plan (e.g., Pro Plan to Basic Plan) or remove add-ons, you will not receive a refund for the difference in cost. The downgrade will take effect at your next billing cycle.

• Unused features: You will not receive a refund for features you did not use during your subscription period.

• Deleted data: If you delete employees, questions, exams, or other data during your subscription period, you will not receive a refund for "unused capacity."

• Multiple companies (Contractor Plan): Contractors who create fewer companies than anticipated will not receive refunds for unused company slots.

• If you purchase the Corporation Add-on ($200) or Enterprise Add-on ($500), these fees are non-refundable regardless of usage.

• If you later decide you don't need the add-on, you may cancel it for future billing periods, but no refund will be provided for the current billing period.

• If you switch from Corporation Add-on to Enterprise Add-on, you will not receive a refund for the Corporation Add-on fee already paid.

• If you switch from Enterprise Add-on to Corporation Add-on, you will not receive a refund for the difference.

• During the trial period, you have full access to all Pro plan features (with Enterprise add-on) without payment.

• The trial period is completely free — no credit card required — so there are no refunds associated with trials.
• If you start a paid subscription after your trial expires, the No Refund Policy applies immediately to all payments made.
• Trial extensions, if granted, are also non-refundable.

• Service interruptions or downtime (scheduled or unscheduled)

• Bugs, errors, or defects in the Service
• Data loss or corruption (though we make reasonable efforts to prevent this)
• Incompatibility with your systems or devices
• Internet connectivity issues
• User error or misuse of the Service
• Features not working as you expected
• Performance issues or slow response times

• Termination by you: If you choose to cancel your account, you will not receive a refund for any remaining time in your billing period, though you will retain access until the period ends.

• Termination by us for Terms violations: If we terminate your account due to violations of our Terms of Service, Acceptable Use Policy, or this No Refund Policy, you will not receive any refund of fees paid.

• Termination for non-payment: If your account is terminated due to failed payment or non-payment, you will not receive refunds for any previous payments, and you will still owe any outstanding fees.

• Voluntary termination: If you close your business or decide to stop using the Service, you will not receive a refund for prepaid subscription fees.

• If you reach the 10-employee limit on Basic, Pro, or Contractor plans and choose not to upgrade to Corporation or Enterprise Add-on, you will not receive a refund for your current subscription.

• If you reach the 20-employee limit on plans with Corporation Add-on and choose not to upgrade to Enterprise Add-on, you will not receive a refund for your Corporation Add-on fee.

• If you reach the 5-exam limit on Pro or Contractor plans and choose not to upgrade, you will not receive a refund.

• Plan limits are clearly disclosed before purchase, and it is your responsibility to understand these limits before subscribing.

• If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to immediately terminate your account and access to the Service.

• All chargeback fees and associated costs will be charged to your account and must be paid before access can be restored.

• Accounts terminated due to chargebacks will not be eligible for refunds or reinstatement.

• Repeated chargebacks or payment disputes may result in permanent ban from using the Service.

Monthly Subscriptions:

• Monthly subscriptions operate on a 12-month commitment cycle starting from your initial subscription date.
• If payment fails and your account is suspended, restoration requires payment of all remaining months in your current yearly cycle at once.
• Example: If you start a monthly Basic Plan ($121.88/month) in January and payment fails in March, you must pay for the remaining 10 months (March through December) at once: $1,218.80.
• No refunds will be provided if you prepay remaining months but decide to cancel before the cycle ends.

Annual Subscriptions:

• If you miss your annual renewal payment, restoration requires full payment of the annual amount.
• No partial payments or payment plans are available.
• No refunds for annual payments, even if you cancel shortly after restoring access.

• If you pay in a different currency, you are responsible for any currency exchange fees, conversion rates, or international transaction fees charged by your bank or payment processor.

• Fluctuations in exchange rates do not entitle you to refunds or adjustments.
• If the amount charged differs from the USD price due to exchange rates, no refund will be provided for the difference.
• International bank transfer fees are non-refundable.

• You are responsible for all taxes, duties, and fees associated with your purchase.

• If taxes are charged on your subscription, these taxes are non-refundable.
• If we are required to collect additional taxes after your initial purchase, you are responsible for paying those taxes, and no refunds will be provided for any tax adjustments.
• Sales tax, VAT, GST, and other regional taxes vary by location and are added to your subscription cost where applicable.

• If you are charged incorrect amounts due to payment processor errors, you must work directly with the payment processor to resolve the issue.

• We will assist in providing documentation, but refunds from payment processor errors are the responsibility of the payment processor, not assistaNDT.
• Payment processor fees (e.g., credit card processing fees) are non-refundable.
• If your payment method is declined or fails, any fees charged by your bank or payment processor are your responsibility.

• Service credits or extensions are not refunds and cannot be exchanged for cash.

• Service credits may be offered in cases of significant service disruptions or outages.
• Extensions may be offered to loyal customers or in cases of extenuating circumstances.
• Any credits or extensions offered are at our sole discretion and do not create any precedent or obligation to offer similar accommodations in the future.

• Natural disasters, pandemics, wars, or other catastrophic events

• Government actions, regulations, or restrictions
• Internet service provider failures or network outages
• Cyberattacks, hacking, or other malicious activities
• Acts of third-party service providers critical to our operations

• You are still responsible for any outstanding subscription fees.

• No refunds will be provided for prepaid subscription periods.
• You may cancel your subscription to prevent future charges, but past payments are non-refundable.
• If you are unable to access the Service due to business closure, this does not entitle you to a refund.

• We will provide at least 30 days advance notice via email.

• We may, at our sole discretion, offer prorated refunds for prepaid subscriptions covering time after the discontinuation date.
• However, if the Service is discontinued due to legal requirements, government orders, or force majeure, no refunds may be provided.
• Any refunds offered will be calculated on a prorated basis from the date of discontinuation, not from the date of your last login or use.

• Changes will be communicated via email or prominent notice on the Service.

• The updated policy will include a new "Last Updated" date.
• Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you must cancel your subscription before it takes effect.

• Some jurisdictions may provide statutory rights to refunds that cannot be waived by contract.

• If any provision of this Policy conflicts with mandatory consumer protection laws in your jurisdiction, those laws will prevail to the extent of the conflict.
• In the European Union, consumers may have a 14-day right of withdrawal for online purchases, subject to specific conditions.
• In Australia, consumers may have rights under the Australian Consumer Law that cannot be excluded.

• If you believe you qualify for a refund under an exception to this Policy or under applicable consumer protection laws, contact us immediately.

• Refund inquiries should be sent to: info@assistandt.com
• Include your account details, subscription information, and the reason for your refund request.
• We will review your request and respond within 10 business days.